All businesses need help with their technology, whether they realize it or not. The question is how they receive that support. Some organizations have access to an in-house IT department that can act as an IT resource to on-premise employees, but others might not have employees dedicated to this role.
Conceir Technology Group Blog
Every time something goes terribly wrong, and you are left assessing the damage of some seemingly unfortunate situation, you typically find that by taking a bit of time preparing for the worst would have kept you from the disaster you are just now dealing with. Those small acts are what we want to talk a little bit about today, because they can save your business.
Businesses have a lot of technology to manage. While some organizations have an in-house IT department to manage it, many small businesses are limited due to location factors, budget concerns, and countless other variables. In the past, organizations would turn to break-fix IT management for all of their technology issues, but trends in IT maintenance have given rise to a more popular and more sustainable way for small businesses to get the technology maintenance and management they need.
There are certain processes within an organization that take a considerable amount of time to do. These include applying patches, monitoring network traffic, and updating software as needed. While it might seem like something your business can handle on its own, some small organizations struggle to accomplish everything they set out to do--especially with a limited budget or workforce. Our staff’s powerful monitoring and management tool can aid in this initiative.
Between you and me, how is your business doing financially? If you answered with something along the lines of “not great,” you are certainly not alone. Cash flow is an issue for businesses all around the world, as a recent report from Intuit makes all too clear.
For a moment, I want you to stop and consider something: Who do you turn to when your business’ toilets suddenly stop working? Who do you call for when the lights stop working? Most likely, an expert… so if you turn to the pros for these needs, why would you do anything different for your IT?
Managed services - what are they? The short answer, other people managing the IT systems that you rely on every day to be productive and accomplish your tasks. In essence, they are a freedom from dealing with the troublesome and time-consuming parts of leveraging technology. You may have heard this much about managed services before, but have never been given a deeper understanding of what they entail. That is precisely what we aim to accomplish below.
Most modern businesses depend on technology in at least some capacity, whether it’s for productivity, efficiency, or even security purposes. Without access to important data and applications, your business is a shell of its former glory. This is why it’s so important for businesses like yours to implement managed IT services. It certainly beats having untrained employees maintain your crucial computing systems!
It’s a fact that most businesses today are rolling out technology as a part of their strategic plan to improve productivity and make their business more efficient. The more technology your organization relies on, the more crucial it is to get comprehensive IT support for that IT.
Every business needs technology support. This statement is more true today than it has ever been before. As your organization adds new technology to its infrastructure, it will naturally grow more complex and difficult to maintain. Thankfully, you don’t necessarily have to go about this alone. By working with an outsourced third party, your business can take advantage of all kinds of great solutions for a fraction of the cost.
Selecting a managed service provider should be like selecting any employee. You need to make sure that your expectations are going to be fulfilled, and that your selection will be there when you need them to be. However, the criteria you examine your potential IT service provider by should be a little different than how you evaluate your other prospective team members.
IT maintenance is something of a sensitive topic for some organizations. While most understand that it needs to be done, they often don’t have the resources to make it happen, either due to a limited budget or timeframe. How does your business handle IT maintenance? If your organization is having troubles managing its annual technology budget, or if you are consistently experiencing profit-sapping downtime, consider managed IT services the answer to your problems.
How does your organization manage its mission-critical technology solutions? We know that most small businesses have some sort of trouble with this topic, either due to budget constraints or a lack of personnel. Either way, we know that there is a better way to manage your business’ technology, and it’s all thanks to an approach called managed IT services.
Who would you rather hire--an employee who comes in late, after your systems have encountered an issue, and takes twice as long to fix them as he said, or an employee who was ahead of the game, and managed to avoid issues before they influenced your business? This scenario is precisely the same one that you encounter when you weigh a break/fix IT provider against a managed service provider.
It’s one of the most commonly-known computer issues: infection. There are plenty of threats out there that could potentially take hold of your PC. The question is, do you know how to proceed if one does? This blog will go into just that.
How much time does your business waste on managing its own technology services? This includes maintaining your email solution, upgrading and managing your desktop infrastructure, and keeping your network secure from both internal and external threats. We would understand if you said that you don’t have time to both run your business and its technology, but we are of the firm belief that you shouldn’t have to choose one over the other.
In the natural course of doing business, an owner/operator will have to face many difficult situations, but none of these situations are as difficult as asking them to determine whether or not to close the doors of the business for good. Many problems could cause a business to fail, but it has to hurt the failing owner a little more when the solution for the problem was not only within his/her reach, it was affordable.
It’s a far too common scene in businesses: an employee is working on an important project when their workstation starts acting up. Flustered, they call in the IT department, but they won’t be able to make it up to them for an hour at least. So, what’s a worker to do? Just sit there and wait? With a Help Desk solution, this wouldn't be an issue.
A business’ critical operations aren’t something that can be casually postponed. Therefore, any issues that present themselves must be attended to as quickly as possible in order to avoid wasted time and lost productivity. A Help Desk solution allows an employee to call in the cavalry, so to speak, the moment something begins to go wrong.
Once the employee contacts the help desk representative, the underlying issue can be identified, rooted out, and resolved. This can all be accomplished without disturbing other members of the business. The employee’s coworkers will not need to be disturbed by a member of the IT team coming up to troubleshoot the problem, and IT will have one less distraction from their innovating responsibilities to deal with this problem.
Finally, the employee will be able to return to their work much more quickly and easily than they would otherwise--minimizing the effects of the issue on all fronts.
If a comprehensive Help Desk solution sounds like it would be a welcome addition to your support, let us know! Reach out to us at (704) 943-4344 for more information today.
When your technology breaks down, can you rely on your IT provider to be there in a moment’s notice? What if you need someone to talk you through a troubleshooting procedure? During the weekday you expect them to be available, but what if you’re burning the candle at both ends over a weekend to finish an important project? Furthermore, your office might be closed, but your IT infrastructure still needs to be attended to.
Most organizations would prefer that their technology infrastructures be available and functional to their employees at all times. This includes someone keeping tabs on the infrastructure during off-hours. Can you reach your provider after-hours and on weekends or other times that you may not normally need assistance?
Why You Need 24/7 Support
Countless problems could occur when you least expect them to, especially when nobody is in the office to respond to them. What happens if you’re hit with a sudden DDoS attack, or a piece of hardware experiences some sort of critical failure? Such a large issue could cause widespread damage and downtime that places your budget and reputation at risk.
Most importantly, however, you need to consider just how your employees or customers will react if they try to access your services and are unable to do so. If you don’t have someone to resolve the issue, chances are that you’re going to be the one taking that 3:00 a.m. phone call telling you that your server is down. Really, it’s in your best interest to make sure that someone is on-hand and ready to fix the issue so that you don’t have to.
Network Monitoring is Also Crucial
Of course, not every IT provider will want to make this sacrifice for your company; though any who dare to call themselves an IT service provider will put their sleep schedules on the line to make sure you don’t have to. At the very least, you need an IT provider that can offer your organization 24/7 network monitoring in some capacity. This type of monitoring can be accomplished by having a dedicated technician keeping a close watch on your infrastructure for any oddities. In situations like this, a technician is contacted to resolve a problem remotely should there be a problem. It’s about as easy and hands-off as you can get.
To learn more about proactive monitoring and management, or to understand your technology support options, contact us today at: (704) 943-4344.
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